Returns: Due to the custom nature of our creative work, we are not able to accept refunds. If you have any issue with your purchase, we will seek a remedy through repair or replacement. We genuinely want you to have a positive experience working with The Locket Sisters, and to that end, we will work hard to find a resolution to the issue presented.
Refunds: Similar to returns, due to the custom nature of making your locket, we do not offer refunds. Exceptions to this policy would be retroactively applying the 15% off “welcome” code to your order as occasionally customers overlook entering it at checkout. To do this, let us know within 48 hours of ordering to retroactively apply a coupon code to your order.
Repairs: As is the case with all jewelry from all jewelry makers, sometimes your locket will need a repair. The most common repair request we get is regarding how your locket closes, and that it swings open too much. This is a simple fix on our end that we do in-house at our locket studio in the Northeast Minneapolis Art District. The second most common request is the need for a fix on your chain. Sometimes we need to re-weld the chain, sometimes it requires a full replacement. Occasionally, there are other requests that might come up. Here are our policies:
Repairs on lockets within the first 12 months from the date of order are complimentary. After that, repairs are $35 and include shipping the locket back to The Locket Sisters, repair and cleaning, and shipping the locket back to you again.
Repairs on chains within the first 12 months from the date of order are complimentary. After that, a replacement chain can be purchased for $25 using this link here.
To initiate a repair or replacement or let us know of another concern regarding your order, contact us at firstname.lastname@example.org or via text/telephone at 612-567-2397 or by using the form below.