Repairs, Returns and Refunds

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Returns, Refunds & Repairs Policy

At The Locket Sisters, every piece we create is custom-made with care, which means our policies are a little different than mass-produced retailers. But rest assured — we're here to help if anything's off.

Returns

Due to the custom nature of our creative work, we are not able to accept returns.

If there’s an issue with your purchase, we are happy to work toward a resolution — typically through repair or replacement. Our goal is always to ensure you have a positive experience with The Locket Sisters.

Refunds

As with returns, we do not offer refunds due to the one-of-a-kind nature of each locket.

Exception: If you forgot to enter the 10% off “Welcome” code during checkout, we’re happy to apply it retroactively — just reach out within 48 hours of placing your order.

Repairs

Like all jewelry, sometimes a repair is needed. The two most common repairs we see are:

  • Lockets that don’t stay closed — a quick, easy fix we do in-house.

  • Chain issues — we may re-weld or replace, depending on the need.

Locket Repairs

  • Within 12 months of purchase: Complimentary

  • After 12 months: $35 flat fee (includes round-trip shipping + cleaning)

Chain Repairs

  • Within 12 months: Complimentary

  • After 12 months: Purchase a replacement chain for $25 using this link..

To Request a Repair, Replacement, or Assistance

Please contact us by: